Showing posts with label reference_questions. Show all posts
Showing posts with label reference_questions. Show all posts

Thursday, October 5, 2017

Reference Questions Roundup

Going through the unfinished drafts of blog posts, I discovered this one from the early days of the blog. In celebration of our twelfth year, here is our 1,232nd blog post - a litany of reference questions and an observation about one of the hardest types of question.


Do you have a map of the travels of St. Paul? Where can I find an annual report of a company? Do you have the tax form for filing returns late? Who invented Mrs. (Santa) Claus? Who is the CEO of Overlook Hospital and what is his phone number? Can you get me the Texaco Star Theater featuring Ed Wynn on cassette? What were the reviews of the play "Diary of Anne Frank" when it first appeared in Israel and Germany in 1955 and 1956? Does Columbia Middle School have a time capsule and where is it? How can I get rid of the smell of a dead deer from the road in front of my house? Can you get me the Fugitive Slave Cases, 1850 - 1860 from the United States District Courts in Pennsylvania? Where did the glaciers stop in Berkeley Heights? How can I find missing classmates for my 60th high school reunion? I need to see the Williamsburg paint colors. Can you get me Joan Hamburg's recipe for ginger cookies; she mentioned them on her radio show. How can I learn how to read an annual report? I read a book from this library that I really liked a few years ago, but I don't remember the author or title, can you find it? I need the N.J. law about unlawful dumping of trash. Do you have a form for a living will? What newspapers do they have in Omaha, Nebraska and what are the phone numbers? What should I read next? Do you have the book that gives the value of cars? Who is my N.J. state representative? Can you find an obituary in the Star Ledger - I don't know the person's name or when he died. How should I prune grape vines? How do you distill water?
We get questions like this every day in the Reference Department, by phone, by email and in person.

Which one of the above is the most difficult question? I think it is, "what should I read next?" What people like to read is completely subjective and often hard to describe. The so-called "readers' advisory" question is definitely the trickiest one to answer successfully.

So answering questions that can be answered with a fact is far easier than answering a question that requires a subjective judgement based on the taste of the person who asks the question. But if you do ask your local public librarian what to read next, the librarian will try very hard to figure out what kind of reader you are, what reading mood you are in, and will try to steer you towards something enjoyable. Forget 'book guilt,' librarians just want people to enjoy reading.

Wednesday, September 27, 2017

Building Codes and the Dreaded Deck Question

Faithful readers of this blog will know that the librarians in the Reference Department of this and other public libraries answer questions about any topic on earth to the best of our ability. Where is the 'Consumer Reports' issue about cars? How much is my used car worth? What is the cost value of this old stock certificate I found in my sock drawer? How can I open an offshore bank account to avoid taxes? (True question.)  If you click on 'Reference Questions' in the label cloud on the blog sidebar, you will find all the posts where we wrote about weird and interesting questions that we enjoy. The reference books you see in the pictures on this post are of local ordinances and rules about building codes. These books are used to help library patrons find information about building a deck or other construction issues. Truthfully, only a trained construction official can really slog through these codes without bursting into tears of frustration. These books will be going with the Reference Department to our new, temporary location because, much as we are perennially puzzled by the Deck Question, we can't go anywhere without our local building code books.

Monday, December 19, 2016

End of Year Clean Up: What Questions Have We Answered?

Do you love watching the TV quiz show Jeopardy? Do you yell the answers out when Alex Trebek asks questions? If so, you may be a reference librarian wannabe. At library reference desks around the world, reference librarians answer questions for a living. Many questions are about how to use the library, how to research a topic, what book to read, but other questions can be, well, anything at all. And all reference librarians savor the really difficult and really weird questions. We keep a file of questions in case the question, or questioner, pops up again. We take questions in person, by phone, by email and by text message. At the end of the year, we go through our file of saved questions and throw most of them out. Here are some gems, edited to preserve the privacy of the questioner. Enjoy; these reference question sheets are headed for the trash.

Q:How do I file in small claims court in NJ?
A: Read this six page information brochure about Small Claims.It gives links to the forms, the fees, and explains the whole process. We printed out the instructions for the patron and wished him luck.

Q: My printout is pink, can you fix it? How do I print in color? How do I print in black and white? How much do printouts cost? How do I print an attachment to email?
A: Questions about printing from the public computers are very common. We make signs and tip-sheets, but, because each question and each questioner is unique, the one-on-one approach works best when it comes to ornery printing problems. As for those pinko printouts: they come and go and we have not yet solved that problem, but not for lack of tinkering with the printer cartridges and cleaning sheets and test printouts. Grrrrr...

Q: I heard on the radio about a book about Israeli economists. Do you have it?
A: The Undoing Project by Michael Lewis. They were psychologists and the author was not Lewis Marshall, as the patron told me. That threw me off, but when she mentioned the radio show she heard it on, I could work backward from there.

Q: Another, I heard it on the radio question: what is the organization that will take your stuff and then return it? We thought https://makespace.com/nyc/, but later the patron told us it had the words 'bread and clutter' in it and she heard about it on the radio.
A: clutter.com Again, we traced it back from the radio website. Google was not helping us with these radio questions and the patrons had both misheard the vital keywords in each instance. By the time we thought we had the right anti-clutter answer, the patron called back to say she had called WOR and got the answer from them. Still not sure what bread had to do with it though.

Q: We get lots of medical questions and we often use medlineplus.gov to answer them. Usually patrons want information on alternative medicine. The worst questions were the one about the abcessed tooth, followed closely by the skin rash question.
A: I am not a doctor, I am just a librarian, please talk to your doctor or healthcare professional about this matter. Here is an article from a reputable source (Mayo Clinic, Johns Hopkins, National Institutes of Health, etc etc,) that explains your condition in layman's terms. Please don't show me your rash, thank you. Good luck. Feel better soon.

So 'I heard it on the radio' (or misheard it on the radio) followed closely by medical and legal questions with a whole bunch of help me with the computer/printer/my tablet/the library catalog are some of our most frequently asked reference question categories. Before the internet came along, reference librarians would keep card files of frequently asked questions and answers so we would not have to look up the names of the Seven Dwarfs or the word for fear of peanut butter sticking to the roof of your mouth. Those are actual examples of the file we had at Richmond Public Library when I worked there years ago. It seems as though whenever a reporter has a slow day they will write one of two librarian/library stories:

1: Weird reference questions asked at libraries. Just  Google that phrase for some funny reading, or here is an example from a Paste article about the New York Public Library reference files.
Reference librarians love those articles.

2:  Aren't libraries and librarians obsolete now that we have the internet is the other article that appears routinely about our profession. Librarians do not like these articles. We don't like them because they are often poorly researched and just untrue. Reference librarians are still answering questions all over the world, for people who do not use the internet or who use the internet but still can't find the answer. It's true that libraries have changed since computers and the internet came along, but we are still here to help.
Where is the Internet?













Wednesday, October 12, 2016

At the Reference Desk: quick, look this up for me!

Asked lately of the BHPL Reference Librarians: details of the questions were edited to preserve the privacy of the patrons.

Questions by phone:


Q: I need names of dermatologists in Livingston, NJ. Can you 'Google' that for me? I don't use computers.
A: We 'Googled' that question because the patron was in a hurry. We often look up physicians in the reference book 'The Official ABMS directory of board certified medical specialists' or use the American Medical Association's Doctor Finder webpage, but if patrons just want us to quickly search the internet with the understanding that the results are random and not a recommendation, we will do that for them. Using reference books and the AMA website takes longer than Googling.
Follow-up Q: That's a doctor who treats skin stuff, right?
A: Right.


Q:Is it illegal to sell a used mattress in New Jersey?
A: We quickly realized this is a complicated issue and while we were looking for the easy, quick, fast answer that the patron wanted, he changed the question to ask for a list of used furniture stores in the town where he lives. He does not use computers. If we were Snopes.com, we would mark the answer to this question, 'No, but it's complicated.'
Note: here is an article from NJ.com about tougher proposed laws on the sale of used mattresses. We infer that used mattresses can be sold in NJ, but have to be sanitized first and carefully labelled following guidelines. Here is a PDF from the NJ Division of Consumer Affairs about used mattresses.

Q: How do I register to vote?
A: We recommended this Union County website for all kinds of election deadlines and other information. http://www.unioncountyvotes.com/
The printable New Jersey Voter Registration Application is here
http://www.unioncountyvotes.com/wp-content/uploads/2016/03/Voter-Registration-English-Application.pdf

Follow-up Q: Can I register to vote at the library or a Post Office?
A: No. We have applications available (see above), but we cannot register voters.

Questions at the public internet computers:

 

Q:What email do I use?
A: We don't know. Is it Gmail, Yahoo, Verizon?
 Follow-up Q: What is my email user name and password?
A: We don't know.
Q: My home computer remembers. How do I find out what my password is?
A: Did  you write it down somewhere?

Q: Can I quickly print out something from my email on your computers?
A: Yes
Follow-up Q: Where is my email?
A: What kind of email do you have? (see above conversation.)

Questions at the Reference Desk in person:


Q: What ever happened to the Dewey Decimal System?
A: We still use it.
Q: Really?
A: Yes. 


 Q: I don't know the title or author, but I want to know if you have a book called something.
A: Can  you describe the book?
Q: Oh, you know, everyone is reading it.
A: Is it a bestseller?
Q: Can you get it for me?
A: It depends on what it is.
Q: I'll call my friend who recommended it.
A: OK, let us know what the title is and we'll take it from there.
Q: I'm sure you have it.
A: Probably, but it might be checked out.
Q: Yes, that's probably why it's not here.



Q: How do I connect to wifi here?
A: Your device will find 'LibraryWiFi.' There is no password to get into the network.
Q: No password?
A: No.
Q: It's not finding it.
A: Just wait. That usually works. Or reboot your device. Or look at your settings to make sure you are not on Airplane mode or something blocking it. 
Q: OK, got it.
A: Great.







Tuesday, July 26, 2016

Monday at the Reference Desk: a Digression

At the Reference Desk: "But I digress"

A colleague of mine and I have noticed that we often wander from topic to topic, and have taken to saying,
"But I  digress" with a laugh to get ourselves back on topic after wandering around a bit into the weeds of arcana. (Ok, what are the weeds of arcana? But I digress.) Often the original topic or project eludes us after a while. Is this a hazard of being a reference librarian? Here is a typical day on the Reference Desk. The 'research librarians,' as we are sometimes called, specialize in being generalists. (Is that possible, a specialized generalist?)  Anyway, because anyone can ask us anything and often do, our days probably encourage this flexible habit of mind. (Flexible habit of mind, right LOL, some days we are just confused by all these digressions.)

Q: (Patron walks in with a tablet in hand) I heard that I can download books from the library to this. Can you show me? I am going on vacation and want to load my tablet up with books.
A:  Yes, let's have a seat and get you started. What kind of tablet is that? A rare Android. Aha. (I have an iPad so this is slightly foreign territory, but we persevere.) ( I  try not to think of Rara Avis which pops  to mind at the sight of his battered Android tablet.)
Twenty minutes later the patron is up and running with the Overdrive App, able to find books on eLibraryNJ and to download them to his tablet. Go to our 'All Things E' page to find the library's many downloadable resources. Patron is happy the books are free to borrow and are never overdue. I point out Project Gutenberg to him because he likes old, out of copyright, titles. Not a digression, but pertinent, right?

Q: Do you have a certain very popular title available for me to take on vacation tomorrow?
A: That very popular title is out, but it is available on eLibraryNJ one of our online resources for downloading books.
Repeat the lesson above, but without the tablet. Patron goes home with our downloadable tip sheet in hand with our phone number and reference email address in case she has more questions. We answer techie questions on the phone or by email. My hand waving/gesturing communication style does not work at all on those non-synchronous and impersonal mediums, but "needs must.' (Huh? I can't talk with my hands by email, is what I mean.)

Q: Where are the summer reading books for Governor Livingston High School?
A: Over here.... (Librarian resists impulse to say 'walk this way'  like Igor in 'Young Frankenstein...')
Librarian and student walk over to the summer reading area and talk about which books would be most fun/shortest/least awful to read.Let's face it, it is almost August and no one wants to read 'War and Peace' or 'Moby Dick' by Labor Day. No, those tomes are not on the local reading list.

Q: Where are the summer reading books?
A: (see above)
Hmmmm - questions are coming in two by two today. (It's a Noah's Ark day, but I digress.)

Q:  Publicist calls from local free paper and asks if he can take our events off our website and put them in the paper?
A: Yes! And we send you press releases too...

Q: Patron wants to know where local sandwich places are so he can take a break from studying.
A: OK, so I wave my hands a lot when I give directions to the 3 places near the railroad station and the sub shop.
Follow-up Q: Can I leave my stuff here while I run out for coffee and sustenance? (OK, he did not say sustenance.)
A: Well, sort of, but be sure to be back by closing time and we can't keep a close eye on your things, so don't leave your laptop etc.

Q: Do you have a thumb drive I can borrow?

Reference Desk Gargoyle
A: Yes, we keep a spare USB drive at the Reference desk. (We thought about attaching it to a giant thing to remind people to return it, but we ended up just attaching a (now) ratty piece of paper to it, saying it was for patron use. So far, it keeps coming home to us. We also toyed with the idea of using a gargoyle keychain, but I digress.)

Q: Can you find dryer reviews in Consumer Reports?
A: Yes, the back of the latest issue has an index and the yearly buying guide has the information too. (Suiting action to words, librarian produces CR reports on clothes dryers.) Patron and librarian bemoan the problems of mold in front-loading dryers, but I di.....)

Q: Why is your children's program listed as being at 10:30 pm?
Updating the Kids Page View
A: Because I miss-typed on the website. Whoops! (thanks to all you sharp-eyed readers for letting us know about typos and omissions on our website. Call or email the reference desk. Not to be defensive, but I update the website while people ask me about sandwiches and dryer reviews and summer reading... wait, what was the question?)

And finally,
Q: Do you have audiobooks of Oprah's Book Club selections?
A: Follow this link to Best Sellers and Award Winners that lists Oprah books and link directly into our catalog. (Full disclosure, Lisa, remembered this link on our website, so two head are always better than one when answering questions, even though two people can lead to digressions at times.)


More reference questions can be found in these posts:
Typical Questions 
Reference Questions Roundup
One Day at the Reference Desk



Wednesday, June 10, 2015

What to Do in New York City: a Shaggy Dog Story



At the Berkley Heights Public Library Reference Desk, we get lots of questions about travel books. We have a pretty good collection of Fodor's and other publisher's books covering travel around the world. Because our town is a suburb of New York city, most residents already know how to get around in the city and where to go, but we have some books on the topic, just in case our patrons need some fresh ideas. Which reminds me of the shaggy dog story about the Montana rancher who longed to see New York city and asked his neighbor, a retired New Yorker, for advice. Everything in this story could be true and there are links to the attractions listed. The Dewey Decimal number for New York City travel books is 917.471 if you want to browse our book collection. Enjoy the story. This is dedicated to our native New Yorker, Alice at the library, who introduced me to Cel-ray soda at Goodman's Deli. To me, native Philadelphian, it tastes like old socks, but Philly sights and food is a story for another day. 

Having retired from his job as an influential NYC tycoon and man-about-town, Simon bought a small idyllic ranch in the foothills of the Rockies in Montana.  His next door neighbor, Jake, was a third generation rancher with a 40,000 acre cattle ranch.
            One day, Jake knocked on Simon’s door and asked, “What is New York City like?”
           
Somewhat taken aback by the question, Simon inquired why Jake was interested.

            It seems that Jake, having lived on Montana all of his life was fascinated with New York City, having seen it as the setting for many TV shows, and having read about it in numerous magazine articles.  And now, as he was approaching late middle-age, he wanted to visit NYC.

            “After having worked non-stop on my ranch for the last forty years, I’m going to be taking a two-week vacation, and I’m going to NYC.  What do I need to know so I don’t look like a hick in the” City”?  What should I do?  Where should I eat?  How do I get around? . . .
           
            Amused by his neighbor’s questions, Simon began to answer Jake’s questions.

            “There’s so much of everything in NYC.  There’s something to do for everybody.  Take museums for instance.  You can go to the Metropolitan Museum of Art, or the Guggenheim, or the Whitney, or MOMA, the Museum of the Barrio, . . . or any number of other museums.  Depending upon the season, you can go see various NY sports teams -  the Mets, the Rangers, the Knicks, the Giants, the Jets, the Devils, the Islanders, or my favorite team, the Yankees, play.  For sheer entertainment, you can take a Circle Line cruise around Manhattan – I recommend you do it on a clear night!  You might want to go to the top of the EmpireState Building or the Freedom Tower, visit the NY Stock Exchange, ride the Staten Island ferry, go to a Broadway show, window shop on Fifth Avenue . .  . go to the Bronx Zoo, or the Botanical Garden, or the American Museum of Natural History . . . or the Hayden Planetarium.  It’s up to you.  There’s so much to see and do, and everywhere you turn, there is world-class everything!

            After enumerating NYC’s offering for over thirty minutes, Jake excitedly began making a list of all the placed he wanted to visit, and all the things he wanted to do.  And in short order, Jake’s two weeks were filled with things to do in “the city that never sleeps.”  Then, Jake asked Simon about where to stay and what to eat,

            “Well, Jake!  There are chain hotels, boutique hotels . . . Hotels from the very expensive to the relatively inexpensive.  There are world famous hotels like the Waldorf Astoria and Plaza to budget hotels such as Holiday Inn.  And there are lots of world class restaurants representing many of the cultures of the world.  And then, there are all the dives in the neighborhoods such as Little Italy, Chinatown, the lower East Side, Harlem, Greenwich Village, Chelsea, the Upper West Side – there are too many to name!”
           
            One of Simon’s favorite places to eat had been the Carnegie Deli, and so he advised Jake to have lunch there one day.  And knowing how “New York” the Carnegie Deli could be, Simon instructed Jake how to act when ordering lunch.

            “When you enter, you’ll be propelled to a table and immediately asked what you want.  Just say, ‘I’ll have a pastrami on rye – and make it lean.’  You’ll also be asked what you want to drink.  Real New Yorkers drink Dr. Brown’s Cel-ray soda”

            Impressed by his friend’s knowledge of NYC, Jake asked Simon to create an itinerary that would make full use of his vacation time in NYC.

            Two months later, Jake found himself in NYC.  No longer wearing his boots, his wide-brim Stetson, and his worn Levi’s, he felt like he could fit into the hustle and bustle of NYC.  He felt comfortable riding the subway, enjoyed the special exhibit at the Met, almost fell asleep during a lunch-time folk concert in Thompkins Park, experienced a Yankee game, visited the SouthStreet Seaport, gawked at the exotic foodstuffs displayed in Chinatown grocery stores, thrilled at the view from the observation deck of the Empire State Building, was mesmerized by the precision dancing at the Radio City Music Hall . . .  By the end of his two week stay, Jake was exhausted but awed by the variety, vitality, and quality of New York life.

            On his last day in NYC, Jake, having checked off the activities which Simon had deemed “experience worthy,” discovered that the one thing he had not experienced was a lunch at the Carnegie Deli.  So before taking the “Train to the Plane,” he walked into the Carnegie Deli.

            “And what’ll you have?” asked the graying waiter, propelling Jake toward a small table across from the deli counter.

            “Pastrami on rye – and make it lean,” replied Jake, trying to act nonchalantly as Simon had instructed.

            “Very good, sir!  And what’ll you have to drink?”

            “Dr. Brown’s Cel-ray . . .”

            “Very good, sir!  And what’ll you have with your pastrami?”

            “Oh! Just a little mayo.”

            “And how are things in Montana?”          

*************************************
Thanks to Ted, raconteur of long, long jokes... I promise to hold the mayo.
Happy Birthday, Alice!

Tuesday, August 12, 2014

A Day at the Reference Desk

Q: Does the library own a well-known university's alumni directory.
A: We do not own any alumni directories, but we can search the 'Reference USA' database for people in the U.S. and Canada and we can teach patrons how to access that database from their home computer or by using library computers. Go to our 'Databases and Articles' page, find 'Reference USA', type in your library barcode number when directed.

Q: Can we find an obituary in a local newspaper?
A:We will be glad to look through online databases of 'The Star Ledger' and 'The Independent Press' and other resources that we have at the library, or we can teach patrons how to access these databases so they can search them. See above for how to get to our 'Databases and Articles' webpage.

Q: Can you help me download an ebook to my device?
A:Yes, we can help you do that. The best way is to stop by with your tablet or smartphone, and be sure to have all your usernames and passwords handy. We will help you download ebooks or e-audiobooks to your iPad, Kindle, Nook or other portable electronic device. Go our our 'All Things E' webpage for a list of library ebook providers.

Q: Can you tell me the resale value of a certain car?
A:Yes, we have the so-called 'blue books' which are really orange and called the 'NADA Official Used Car Guide.'  Ask at the Reference Desk where we keep them or we can look up a car for you if you know the model and make and year.

Q:Where do wildfires occur the most, what is the cost of wildfires and who has lost the most from wildfires.
A:The National Interagency Fire Center has a page of statistics that we found helpful to answer these and other wildfire-related questions.

Q: How can I find which cookbook has the recipe I want?
A: We recommend the app 'Eat Your Books' which has indexed millions of recipes. You can even enter the ingredients you have and it will find recipes to match. You can enter the cookbooks you own and it will find the recipes in those cookbooks.

Q: If BHPL does not own the book I want, can you find it for me?
A: Yes, we can tell you which local library owns it by looking in their online catalog and/or we can request it on interlibrary loan.

Q: Do we have downloadable travel books?
A: Yes, we have some travel books available from eLibraryNJ.com and we also have a database called 'A- Z the USA' and 'A - Z World Travel' which has information for travelers.

Q: What are the latest audiobooks you have gotten at the library?
A: If you look on our Wowbrary list, you can find what audiobooks were acquired by the library in the last week and then click back week by week to see what was acquired in past weeks. You can also subscribe to wowbrary.com to get a weekly email of new library materials.
Dave Coverly cartoon http://www.speedbump.com/index.html          



Wednesday, March 12, 2014

Who Wants Your Old Books - revisited

One of our favorite posts, our statistics tell us, is the one about how to get rid of your old books. This is a common question in most libraries and a question not easily answered. Or at least, not easily answered in the way that people would like to hear. Sadly, most old books are just unwanted, unloved and worth very little, but no one wants to just throw them out. Here is what we wrote:

Disposing of Old Books

Who wants your old books? Have you tried in vain to sell them at a yard sale or give them to your local library, school, college or thrift store only to be sent away not empty-handed? Have you been told that old library books circulate poorly, old encyclopedias and textbooks become obsolete quickly, college book stores pay a pittance for expensive, almost-new textbooks? Are you reluctant to sell books on Ebay because it is a time-consuming activity? Furthermore the cost of shipping books to third world countries is prohibitive. Used and rare book dealers can be very picky about what they will take or even deign to look at. Storing books takes up space and space in libraries and book stores and your house is at a premium.
What can be done with old books? Book lovers just want to feel that their books have found a better place than the recycling bin, but sadly, that's where many books end their lives. Most people seem to think that all books have some intrinsic value but if you examine that common assumption, it isn't true. Since the advent of the paperback, the information and publication explosion, cheaper printing technology, online databases and texts, a culture that generally likes the new and shiny and disposes with the old, books do not have as much actual (monetary) value as they do sentimental value. And if they have been in the attic, cellar or garage for years, they are probably worthless. Not always, but usually.
Nevertheless, here are some possibilities for disposing of old books:
BetterWorldBooks

Book Sales in New Jersey

Harvest Books

But you should know that the following rules about what kinds of books are acceptable applies to every library sale, booktrade website, thrift store or other bookish entity that I have ever seen or dealt with:
from the Harvest Books site
"There are some books we cannot use. Since books we cannot use must be recycled at some expense, we do not accept these types of materials even as a donation:
Books that have been wet or are moldy.
Books without covers.
Books that are in poor condition relative to their vintage. Obviously older books will sometimes show their age. This does not mean they are not valuable. But torn, yellowed or creased copies of last year’s romances or thriller novel will not do us any good.
Encyclopedias -- general reference encyclopedias, such as Britannica, are NOT of any use, even to schools --it’s all available on the computer these days.
Readers’ Digest Condensed Books.
Older editions of travel guides or other books that come out with new editions each year.
Textbooks more than two years old.
No newspapers or magazines, please!"


Essentially, if you don't recycle your old books that are unusable, unsalable, unwanted, obsolete; you are passing on the job to someone else who will recycle them.

Tuesday, November 19, 2013

Getting Ready for Thanksgiving

Thanksgiving, like most holidays, has many traditions. Here in library blogville, the tradition is to post the infamous Thanksgiving shaggy dog story, but let's not get ahead of ourselves.That's coming next week. Another tradition is to put up displays of Thanksgiving themed books for patrons to browse and check out. In the Children's Room, there are picture books explaining the origins of the holiday. Upstairs we put out cookbooks to address the menu bewilderment of our patrons. We used to keep the Butterball turkey hotline number front and center, but now many people look online for the answers to their turkey-roasting questions. Still, we'll keep that number handy next week and have the FAQ's for how not to poison yourself with old stuffing kept at bacteria-friendly temperatures overnight.  The image is a collage of books we have on display on the slatboard display upstairs featuring a cookbook, a history of the holiday, a general Thanksgiving instruction/history/FAQ book and a 'Murder She Wrote' mystery based on the TV series with a Thanksgiving theme. Oh that Jessica Fletcher, what has she gotten herself into now? It may be difficult to find the time to read with the holidays coming up, but maybe you could just browse in a spare moment. This year marks an incredible confluence of holidays: Thanksgiving and Hanukkah coincide, so we have added Hanukkah books to the mix in our displays.

Related websites:
Hanukkah information
Butterball's turkey and trimmings information
FDA Food Safety tips and information
USDA Turkey Basics

Hotlines:
The FDA Food Information Line
1-888-SAFEFOOD (1-888-723-3366)
The USDA Meat and Poultry Hotline
1-888-MPHotline (1-888-674-6854)
TTY 1-800-256-7072
Butterball Turkey Talk-Line 1-800-butterball

Monday, November 11, 2013

Tracking blog usage: how did you get to our blog?


You may have been searching for some random factoid on the internet and ended up on this blog. Why would that be? According to the Blogger statistical/analytics tool, the most common search phrases recently used which led to our library blog are:

spanish in action
george r.r. martin new book
how many trees does it take to make a book
if you liked a thousand splendid suns you'll love

mutant message down under controversy
kenny george shoe size
the calligrapher's daughter discussion questions
the watchung reservation weird story
authors in the style of agatha christie
berkeley hights train station


Is the Dewey Decimal System still used?
Cialis bathtub meaning
Onion snow
Gloria Guinness

Some of these search phrases lead to posts which are among our perennial favorites, such as Ellen's post about how many books can be made from a tree ? Also, Ellen's post about the famous black and white party always turns up in the top ten posts of all time. My post about books similar to Agatha Christie's mysteries is a biggie too. And of course, that ace reporting bit where I actually called the makers of Cialis to ask why they have people in bathtubs in their advertisements brings us a lot of blog readers, at least in passing. The telephone operator at the drug company seemed to expect the question but had an unhelpful scripted answer from which script she refused to budge.That was an actual reference question. Reference librarians always have a store of weird reference questions they have been asked in their careers. If you know any reference librarians, you have probably heard some of these stories. It's fun. It might not be fun to help people over and over and over how to use the copier or print out an email, but it is fun to get an unusually challenging question. So, fire away with your questions, but don't feel as though you have to think up questions just to keep us busy. We have one patron who thinks he needs to keep us hopping so he gives us riddles to solve. Meanwhile, if you landed on our blog 'by accident' or by a whim of Google's search algorithm, welcome, we hope you stick around to find out about what's going on in libraries these days.


Inspired by a post from 'Always Order Dessert'
http://www.alwaysorderdessert.com/2013/11/12-weird-frequently-asked-blog-questions.html

Wednesday, October 30, 2013

Round House Redux

We have posted previously in this blog about a rotating round house in Berkeley Heights:
Click here for the post about the Berkeley Heights Round House

Recently a contributor to the blog, Round Houses, architecture, notes & musings, contacted us about the post and asked if we have any pictures of the house.
Our original post states:
'If you've never had the chance to see the inside of Berkeley Heights' Round House, you can take a virtual tour while it is still for sale. According to some information we have in a folder dedicated to Berkeley Heights' 'Old houses and sites', the round house was built by an engineer and can rotate 90 degrees to provide warmth in the winter and coolness in the summer. After three rotations, the house was no longer rotated.'

Like the rotating mechanism of the house, the link to the 'virtual tour' no longer works. Probably the real estate agency that put the slideshow up for the 2008 sale of the house, took it down after a period of time. Luckily, Ellen, who wrote the post, printed out the photographs from the website and put them in our 'Old Houses and Sites' binder. I scanned the photos and other documents that we have in our archives about the house and emailed them to the 'Round Houses' blogger.
We hope the 'Round Houses' bloggers post about our town's very own round house, but meanwhile, here are several photographs and a document from our vertical file (aka: archive.)
You can see these images and more about the Berkeley Heights Public Library and the Township of Berkeley Heights on our Flickr account and on the 'Local Information' page of our website.


Exterior of Round House from realtor's page

Information from 'Old Houses & Sites' archive
Questions about the Berkeley Heights Round House are not exactly 'Frequently Asked Questions,' but would fall into that category of quirky local history and factoids that most librarians know about their community.
Page from the 'Old Houses & Sites' archive
Interior of Round House with fireplace


Interior of Round House with stairs

Tuesday, September 24, 2013

Waiting for new books in series: George R.R. Martin and the Eager Fans

There may be nothing more impatient and enthused than a fan waiting for the next installment of a beloved book series. Whether it's fans of George R.R. Martin's series 'A Song of Ice and Fire' or readers of Diana Gabaldon's 'Outlander' series or of Jean Auel's 'Earth's Children' series, fans are caught up in a world of internet author sites, fan sites, Twitter hashtag hysteria, Facebook 'likes' and even publisher-fueled rumors. The next book is right around the corner! here's an interview with the author! the last book is just out in paperback! the movie is in the works! and so on. All false hopes to the series-starved reader.
Here are some of the misunderstandings that can come about with books published in series.
  • Often a series is referred to by the first book in the series, but this may not be the actual name of the series. The series known as 'A Game of Thrones' is actually titled 'A Song of Ice and Fire.' Remember that Auel's first book 'Clan of the Cave Bear' is not the name of the series which is 'Earth's Children'. 
  • The name of the TV show or movie may not be the same as the name of a book or series; it may be the name of the first book, but cover all or part of various books in the series. Think: 'All Creatures Great and Small,' the TV series, drew from many of the books and no doubt made up some material and altered some too. 
  • Now add in the fact that about a year after a book comes out in hardcover, it will be released in paperback to as much fanfare as the publishers can give it. Sometimes, the book will be re-reviewed. This often gives readers the idea that their favorite author or series has a NEW BOOK OUT! But no, really no, trust us on this, we can check the catalog, check Amazon, check Fantastic Fiction and there still will not be that new book you have been yearning for. We feel your pain.
And so there are many a slip between cup and the lip when it comes to sequels in series fiction. Sometime authors rapidly churn out the first few books in a series and then j u s t 
s l o w doooowwwwn. And who can blame them? Series, especially fantasy series, tend to be real door-stoppers in size. And even in the non-fantasy area, think about Ken Follett's series: his 'Century Trilogy' started with - 'Fall of Giants' (2010) which clocks in at an impressive 985 pages, while the second in the series, 'Winter of the World' (2012) came to an equally impressive 940 pages. Not a week goes by that patrons don't ask where the third in that series is. Ken? Oh, Ken? Typing away, are you, I hope?

Resources we use to verify series sequels rumors:
Fantastic Fiction lists authors' books by series and in chronological order
The Berkeley Heights Public Library catalog with enriched content from Novelist and Goodreads that lists read-alikes and books in series
Good old standby Amazon.com
Author websites often tell the next book an author is working on with a target date for completion, to be taken with a grain of salt.

Note to fellow librarians and collectors of weird professional lingo: the process of figuring out exactly what book a patron wants by piecing together the clues that are given is called 'bibliographic verification'. Right, anyone remember that? I was totally mystified when my professors went on about that, but now, I know. it can be tougher than it sounds. A cigar might just be a cigar to Dr. Freud, but to librarians, it could be any number of book titles, subtitles, authors or just plain unsubstantiated rumors. The watchword for bibliographic verification: mistrust & verify. For related post see: Butchered Book Titles

Friday, July 26, 2013

Fortune Cookie Wisdom

'Getting the right answer is only possible when you have asked the right questions.'

That is the pithy advice I just found in a fortune cookie and a more appropriate cookie aphorism could not have been written for a reference librarian. The principle of answering patron's questions is to first pepper them with more questions to get at the specifics of what they want to know. That is called the 'reference interview' in libraryland.

Patron: Do you have Kovel's Antiques & Collectibles Price List?
Librarian: Yes, we do; the latest edition is a reference copy, but you can take out the older editions. Is there some particular kind of antique you are researching?
Patron: Yes, I don't suppose what I want is in Kovel's anyway, because I don't want the price, I want to know what the mark means.
Librarian: We do have books of silver marks and china marks and so on. What kind of piece do you have?
Patron: China.

The patron then went on to describe the piece and to tell me that she wanted similar pieces, but could not read the mark and did not know how to look up information about it. I set aside several books on china marks and identification and also suggested that she take a picture of her china for the antique dealer if she didn't want to carry it with her. If we had just stopped the conversation at the Kovel's guide, the patron may not have gotten the answer she needed. I hope she gets back to me about whether she was able to identify her china.




Thursday, May 9, 2013

Reference Question Roundup: computer help

Returning to the ever-popular reference question roundup feature on this blog, today's post is about common computer problems. Six of the public computers that offer free internet access are right next to the Reference Desk at the Berkeley Heights Public Library and throughout the day patrons who use the computers often ask the reference librarians for help. The problems that come up most frequently are:

  1. Printing documents, text, and images
  2. Filling out online job applications
  3. How to use a USB/flash drive or floppy disc (yes we still have floppy drives and give out free discs)
  4. Email issues such as:   
  • Opening and viewing email attachments
  • Printing email attachments
  • Adding email attachments versus sending a url or link in the text
  • Forgotten email provider, user names, and passwords. Many people have their email set up on their home computer to automatically open when they click on a shortcut on the desktop, but they don't know their user name or password or even what email service they use.  When their home computer goes down, they cannot use another computer to get into their email.
  • Confusion about spam and junk mail in email accounts and how to avoid viruses by not clicking on email from people with user names like XXytshadycreepycaractor@formersovietunion.net and subject line 'I am freind neading mony from you right now thankes'
  • How to get a new email account when they can't access the old one because they don't know the provider, user name, password and/or the account has been hacked by the virus in the email attachment sent by someone they don't know which they opened by mistake. Whoops!
As you can see, email can be tricky, but we are glad to help patrons with it.












For other questions at the Reference Desk, take a look at this past post on our blog
http://bhplnjbookgroup.blogspot.com/2010/06/reference-question-roundup.html

And take a look at the Swiss Army Librarian's recurring column 'Reference Question of the Week.'  http://www.swissarmylibrarian.net/2013/05/04/reference-question-of-the-week-42813/#comments




Thursday, September 13, 2012

One Day at the Reference Desk

Questions for the Reference Librarians during a typical day recently:



Q: Where is the nearest motor vehicle station ?
A: NJ Motor Vehicle Commission website has a location finder that we use to give addresses and directions to patrons. http://www.nj.gov/mvc/Location/index.htm
We also throw in soothing murmurs to commiserate with whoever is headed to this infamously molasses-slow agency.

Q: I think I lost my EE bonds. How can I find out if my U.S. Savings bond has been redeemed by someone else? How do I report them missing?
A: This is a variation on the bad news we gave out recently that EE bonds are no longer sold at banks, but that people now have to use the Department of the Treasury website to purchase bonds. For this patron, we found a form and printed it out for her
Claim for Lost, Stolen or Destroyed U.S. Savings Bond form . We also found this:

' Not Sure If You Already Redeemed a Bond?
If you have the serial numbers, we can look up the status of the securities, assuming they are U.S. Treasury securities. To do so, a signed request by the owner or co-owner must be received by us before we can provide the information. If the bond owner or both co-owners are deceased, then the person making the request needs to provide proof, such as a copy of the death certificate(s). Send the request to:
Bureau of the Public Debt
P.O. Box 7012
Parkersburg, WV 26106-7012 '

Q: Yikes! I accidentally printed reams of printouts I don't want!
A: Librarian runs (this is why we wear sensible shoes with non-skid soles) to the printer and takes out all the paper. This buys us enough time to persuade the printer to lose its memory, cease and desist with the print job. Failing persuasion through a remote link, the printer's power can be cut off, count to ten, cross fingers, reboot. Ta da! No more printouts. And really, who needs 57 copies of a red velvet cake recipe?

Q: Speaking of recipes: one patron opined, 'my garden keeps producing more zucchini than I need. Can you find me some good zucchini recipes?'
A: Ha ha ROTFL. Who amongst the gardeners of the world has not cursed the profligacy of zucchini plants in August? BHPL has a cookbook to the rescue: Squash & zucchini : pumpkin, butternut, musk, Hokkaido, and zucchini  by Elisabeth Bangert which can be found at call # 641.65 BAN. Or you can "Google" the phrase "zucchini recipes" and wait for the deluge of websites with recipes. And finally, scroll down to the bottom of this blog page to watch 'Zucchini Visits the Library' slide show. This shows you just how irrepressible these squash can be.

Speaking of printing, printing problems must be the number one difficulty patrons have when using the library computers.
Q: When I printed out my email, it came out all funny and incomplete.
A: To avoid funny and other undesired printing results, use the 'print preview' option and always use the print button which is part of the email, or other website or program, you are using. That will result in a cleaner copy.

Q: Can you recommend anything good to read?
A: we have a 'Staff Picks' shelf right near the Reference Desk where we shelve mostly light, entertaining books in many fiction genres and best-selling, highly readable non-fiction. This morning's recommendations were for any Stuart Woods mystery and the latest Alexander McCall Smith book. The patron last seen happily clutching the books and looking forward to a 'good read.'


Monday, August 20, 2012

Reference Q & A


Q: Where is the DVD "The Secret"?

A: This turned out to be missing.  I tried using the Secret itself (focusing your thoughts on what you want to attract into your life) to find the DVD, but it didn't work.    


Q: I need information on the companies Menchies Frozen Yogurt and Yogo Factory.

A: We printed a report from ReferenceUSA on both of these companies. Searching for Menchies Frozen Yogurt brings up mostly franchises. To find the headquarters, I changed the "Verified" column to "Corporate Tree" and clicked the up arrow next to one of the franchises.

Q (from a telemarketer!): Are you moving or expanding?

A: I was tempted to say that BHPL is moving to Delaware, but in the end I said that we're not going anywhere.

Q: My Kindle won't download books anymore, even ones that I bought.  It's a first generation Kindle. Is it dead?

A: Reset the Kindle (as we learned from calling Amazon for another patron having this problem). Usually you just hold down the power button for 30 seconds, but for a first generation Kindle, you have to slide off the back panel and insert the sharp end of a paper clip into the "Reset" hole.

Q: I need specs on the 1998 Ford Mustang, specifically horsepower and the compression ratio.


A: Google led us to Edmunds.com and another site that answered this question.

Thursday, July 26, 2012

Reference Roundup

Some of this week's questions/requests:

Do you have a map of Antioch? The patron just finished reading a historical novel and was delighted to find many of the places mentioned in the book in one of our atlases. 

Please read me Joyce Kilmer's poem Trees. (Maybe I have the sensibilities of a third grader, but this is an awkward poem to read aloud to a stranger over the phone.)

Why are the library ebooks I downloaded via wifi showing up in Archived Items on my Kindle, where I can't read them? This is a good question, as our ebook provider says it's a Kindle problem and Amazon said in an email that the patron should use a USB cable to download the books. Finally, we called Amazon and they told us to hold the power button down for a minute. Once the Kindle rebooted, downloading via wifi started working again.

What is the size of the market for pressure vessels? See Composites World's article.

Sorry, what I really meant to ask was the number of carbon fiber reinforced pressure vessels for gas transportation.  This one's going to take a while ....

Tuesday, June 26, 2012

Today at the Reference Desk: Fowl Play

Those of you who are regular readers of our library blog know that we post occasionally about what librarians really do all day long aside from shushing our noisier patrons. Things have really changed in libraries since I first began work in these halls of learning, but one thing remains the same. You just never know what the next person who comes up to the Reference Desk will ask.

It must have been in a nearby town in New Jersey that allows chickens to be raised in the suburbs. Not Berkeley Heights, I think, but not too far from here either. I heard that the librarian on duty, let's call her Marian, had her nose in a Nook when she felt, with that librarian sixth sense that detects patrons in need, that someone had approached the Reference Desk, but she couldn't see anyone.

All she could hear was someone demanding a "book, book." 

"What kind of books do you like to read," she asked trying to put a 'smile' in her question, but still not sure who she was talking to. 

"Book, book, book!" demanded the insistent voice coming from the floor in front of the Reference Desk.

Marian leaned over her computer monitor and looked down at the slightly worn carpet where patrons usually stand to ask for help. There stood a chicken, patiently waiting in front of the desk. When the chicken saw that it had the librarian's attention, it squawked again,

"Book, book, book, BOOK!" 

Feeling that she shouldn't ask what genre the chicken preferred or what his/her? (Marian is a city girl and cannot tell the gender of this fowl patron) favorite book is, as the chicken seemed to be in a hurry, Marian indicated that the chicken should wait while she ran off to the area of romance fiction to pull a few titles. Marian grabbed a plastic grocery bag from the staff room supply and offered the 'bodice rippers' (aka: romances) to the chicken. The chicken quickly grabbed them and strutted out the library door. 
 
The next day, the librarian was again approached by the same chicken, who put the previous day's pile of books down on the desk and again squawked,

 "Book, book, book, BOOK!" 
 
The librarian realized that the chicken must not have liked romances, maybe it's a rooster? Marian gathered some westerns  for the chicken this time. The chicken grabbed the bag of books and stalked out.
 
The next day, Marian was alerted to the presence of her new poultry patron, by squawks, which seem rather more irritable than before. 

"Book, book, book, BOOK!" 

Now you should know that librarians are obligated by law to find the perfect book for each patron, specifically by Ranganathan's Law:  

'Every book, its reader, Every reader, his book,'  

This idea is drilled into librarians in library school at which time the librarian-in-training probably has no idea how hard that simple instruction can be.

 Marian realized that she had to find out more about her chicken patron in order to find a book it would like. Marian got a new selection of books for the chicken, and followed the bird when it left the library.  Through the parking lot, down the street for several blocks, and finally into a large park, the chicken quickly ran with the bag of books in his/her beak. The chicken disappeared into a small grove of trees, and Miriam followed. On the other side of the trees was a small marsh, very similar to the boggy area behind the Berkeley Heights Public Library. The chicken stopped on the path of the marsh where the weeds parted to reveal a gnarled tree root sticking out of the still water. Miriam got close enough to see, but not close enough to be seen, and spotted  a small frog on the log. A frog of the species Rana Clamitans that live in the area. The frog was examining each book, one at a time. Marian got within earshot just in time to hear the frog saying, 

"Read it, read it, read it..." 

Thanks to  MacScouter.com

The process of finding the right book for each patron is called 'Readers Advisory.' Finding the next good read for a well-read person, or chicken, can be a challenge, but stop by the Reference Desk and we'll try to make a list of books we think you might like.